shiojitu Terms of Use

When you create an account at shiojitu, you agree to our terms of use, which govern how we operate our platform, how you deposit and withdraw funds, what happens if disputes arise, and what our jurisdiction and liability boundaries are. We've written these terms to be as clear as possible: they're not legal boilerplate designed to obscure our obligations, but rather a transparent statement of what we promise and what we expect from you in return.

Our shiojitu platform offers live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), sportsbook betting on football and esports (Liga 1, Piala AFF, Premier League, Mobile Legends, Free Fire, PUBG Mobile), and related gaming services. Our payment infrastructure supports DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. These terms cover account creation, fund management, game play, dispute handling, and our liability limits.

This document is binding once you tick the "I agree" box during account registration. If you have any questions about these terms, our support team is available to clarify. If you disagree with any term, you should not create an account on shiojitu.

Account creation and eligibility

To open an account at shiojitu, you must provide your full name, date of birth, email or phone number, and a valid government-issued ID (KTP, passport, or driver's license). We verify your identity through our know-your-customer (KYC) process before you can deposit funds. This verification is mandatory under Indonesian financial regulations and helps us prevent fraud and money laundering.

We require that you be at least 18 years of age and a natural person (not a business or proxy account). One individual may not hold multiple accounts at shiojitu. If we discover duplicate accounts, we reserve the right to suspend or close them without returning funds. You are responsible for providing accurate information. If your identity details change (name, address, phone), you must update your account immediately.

Deposits and withdrawals on shiojitu

Deposits at shiojitu carry no processing fee. You may deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet). Once you approve a transaction, funds appear in your shiojitu wallet instantly for e-wallet methods or within one to four hours for bank transfers, depending on your bank's processing speed.

Withdrawals are processed subject to verification. We confirm that your withdrawal request matches your account and identity details. Withdrawal fees are minimal—only the standard transfer cost charged by your bank or payment provider, never a shiojitu markup. Processing times vary by payment method: e-wallet withdrawals typically clear within hours, while bank transfers may take up to one business day. During holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi, processing may be slower due to bank closures, but our platform remains open.

Deposit verification

We confirm your identity before processing your first deposit. Subsequent deposits from verified accounts are instant or near-instant.

Withdrawal holds

We may place a temporary hold on withdrawals if unusual activity is detected or if additional KYC information is needed. We will notify you of the reason.

Account balance

Your balance reflects all deposits, withdrawals, game outcomes, and any bonus credits. You can view your transaction history anytime in your account settings.

Dormant accounts

Accounts inactive for 12 months may be closed and remaining balances returned to your registered payment method, subject to verification.

Game play and house rules at shiojitu

Each game on shiojitu has specific rules. Live-dealer games are governed by standard casino rules (blackjack hand rankings, roulette payouts, baccarat tie definitions, etc.). Slot games use certified random-number generators (RNG) and display their return-to-player (RTP) percentage before play. Sportsbook betting follows our published odds and market terms. Esports markets cover specified events (Mobile Legends tournaments, Free Fire competitions, PUBG Mobile events) only. Once a market settles or is cancelled, we will not reopen it for additional bets.

We reserve the right to refuse, cancel, or void any bet that we determine is made in error (e.g., an odds typo, a market posted before official confirmation of participants) or that violates these terms. In such cases, we will refund your original stake. We do not accept bets from individuals using prohibited methods such as automated scripts, bots, or collusion with other players. If we detect such activity, we may suspend your account and forfeit any disputed winnings.

Bonus terms and promotions

We may offer promotional bonuses (new-customer welcome bonuses, reload bonuses, free spins, or event-based offers). Each promotion carries specific terms: eligibility criteria, playthrough requirements, game restrictions, maximum winnings, and expiry dates. These terms are displayed clearly when you claim a bonus. By claiming a bonus, you agree to its specific conditions. Bonuses may not be withdrawn as cash unless explicitly stated. If you breach bonus terms (e.g., abuse by combining multiple accounts or exploiting terms loopholes), we reserve the right to confiscate the bonus and any winnings derived from it.

Dispute resolution and jurisdiction

If you believe shiojitu has made an error in calculating winnings, processing a withdrawal, or applying rules, you may lodge a dispute by contacting our support team via live chat, email, or in-app messaging. We will investigate and respond within a reasonable timeframe (typically five to ten business days). Our decision is final unless you escalate to an independent third-party arbiter, at which point both parties agree to be bound by that arbiter's determination.

These terms are governed by the laws of Indonesia. Any disputes arising from your use of shiojitu shall be resolved exclusively through Indonesian jurisdiction. You agree not to pursue claims outside Indonesia or through class-action proceedings.

Jurisdiction notice and service availability

Our services are available only where local law permits. Users are responsible for verifying that access and use of shiojitu comply with their own jurisdiction's regulations. We do not offer our services in jurisdictions where online wagering or gambling is prohibited by law. If you access shiojitu from such a jurisdiction, we are not responsible for any consequences you incur.

At shiojitu, we operate transparently within the jurisdictions where we are permitted to do so. These terms reflect that commitment: clear payment rules, fair game play, and honest dispute handling.

Liability limits and user responsibility

We at shiojitu provide our platform "as is." We do not guarantee uninterrupted service, though we maintain industry-standard uptime and redundancy practices. In the event of downtime or technical failure during a game, we will attempt to restore your account to its pre-incident state (e.g., refunding a bet or cancelling a transaction that did not complete). We are not liable for losses caused by your own actions, such as sharing your password, failing to log out of a public device, or ignoring security warnings.

You are solely responsible for your own use of shiojitu and for monitoring your account activity. We recommend you review your transaction history regularly and report any suspicious activity to our support team immediately. Our liability for any single incident is limited to your account balance at the time of the incident—we will not pay damages beyond that amount.

Data protection and privacy

We collect your personal data (name, ID number, payment details, betting history) to operate our platform and comply with financial regulations. This data is processed according to our separate Privacy Policy. We do not sell your data to third parties. We encrypt sensitive information and store it securely. We may disclose your data to financial regulators, law enforcement, or payment processors if required by law or to prevent fraud.

Changes to these terms

We may update these terms periodically to reflect changes in our services, regulatory requirements, or business practices. We will notify you of material changes via email or a prominent notice on our platform at least 30 days before the change takes effect. Your continued use of shiojitu after the notice period constitutes acceptance of the updated terms. If you disagree with any change, you may close your account and request a withdrawal of your remaining balance.

These terms, together with our Privacy Policy and any game-specific rules, constitute the entire agreement between you and shiojitu regarding your use of our platform. If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force. Your questions, complaints, or requests for clarification may be directed to our support team via live chat, email, or the in-app help system. We are committed to addressing your concerns promptly and fairly.