shiojitu Account & Payment FAQ

Our services are available only where local law permits online gaming and wagering. We do not offer our services in jurisdictions where online wagering is prohibited. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and other locations must verify that their own jurisdiction's laws allow access to and use of our platform before creating an account. If you are unsure whether your location permits online gaming, consult local legal resources or do not proceed. Our Legal Notice provides more detail on jurisdiction-restricted access and your responsibilities.

If you forget your shiojitu password, visit the login page and click "Forgot your password?" You'll be asked to enter the email address associated with your account. We'll send you a secure password-reset link to that email. Click the link, follow the on-screen prompts, and create a new password (at least 8 characters, with a mix of uppercase, lowercase, numbers, and symbols). If you do not receive the reset email within a few minutes, check your spam folder or contact our support team for assistance.

shiojitu does not charge fees for deposits or withdrawals. However, your bank or payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) may impose their own fees depending on your transaction type and account settings. We recommend checking with your payment provider to understand any applicable charges. All fees are applied by the payment provider, not by shiojitu. If you have questions about a fee shown in your transaction history, contact our support team and we'll help clarify what happened.

Depositing via e-wallet, mobile banking, local payment, or other supported payment methods on shiojitu is straightforward. Go to your account, select "Deposit," choose your payment method, and enter the amount you wish to add. You'll be directed to the payment provider's app or gateway to authorize the transaction. Once approved, the funds appear in your shiojitu account almost instantly and are ready to use for live-dealer tables, slots, or sports betting. If a deposit fails or is delayed, contact our support team with your transaction ID so we can investigate and help resolve the issue.

Before you begin playing on shiojitu, read our Terms of Use (which cover account creation, deposits, game play, bonus terms, and account closure) and our Legal Notice (which clarifies jurisdiction restrictions and your responsibilities). Each game type—live blackjack, roulette, slots like Aviator or Sweet Bonanza, or sportsbook markets like Liga 1—has specific rules displayed in the game lobby. Familiarize yourself with table limits, payout rules, and game mechanics before placing your first bet. Our in-app help and live chat team can answer specific rule questions.

Free bets and free spins are promotional offers that allow you to play without wagering your own funds. Free bets are credited as a balance usable on sports betting markets; free spins are credited for slot games. When you qualify for these offers (typically as a new-customer bonus or during a promotional period), they appear in your account balance with a "promo" or "bonus" label. Free bets and free spins are subject to terms: they may have expiration dates, minimum odds requirements, or game-type restrictions. Always read the promotion terms before you claim or use any offer. Our support team can explain the conditions of any active promotion on your account.

shiojitu collects and protects your personal data in accordance with our Privacy PolicyDuring account creation, we gather your name, date of birth, email, mobile number, and residential address for KYC (Know Your Customer) verification. We also collect gameplay and transaction data to comply with anti-money-laundering regulations and to improve our service. Your data is encrypted and stored securely. We do not sell your data to third parties. For a full explanation of how we collect, use, store, and protect your information, please review our Privacy Policy. If you have data-protection concerns, contact our support team.

Our shiojitu support team is available via live chat during extended hours. You can also reach us by email or through the in-app help system, which allows you to submit tickets that our team will review and respond to within a standard timeframe. Live chat is the fastest way to resolve urgent issues like login problems, payment failures, or account verification questions. Email and in-app support are ideal for non-urgent matters or complex requests. Response times vary depending on support volume, but we aim to assist all users promptly. For jurisdictional or legal inquiries, please consult our Legal Notice first.